For Self Storage Owners: Communication Remains King

Now more than ever, communication is critical when it comes to leading your business and maintaining customer relationships in unusual and unexpected times.  Be proactive, be direct, and ensure that you can continue to answer the questions that need to be answered for customers and employees alike.

Communication Tips for Self Storage Owners

• Continue communicating with customers: Google reminds small business owners to update their hours and information: In addition to letting customers know if you’re open, you can also update your description to give them more information about service changes and precautions you’re taking

• Provide transparency to your management team: From updating your management team on a daily basis to staying agile with changes, communicating your approach to moving forward while being a part of the broader solution starts at the top. Follow these steps from Harvard Business Review to think through an effective plan with your management team.

• Share solutions with employees: The Society for Human Resource Management (SHRM) encourages business owners to remember empathy, reminding us “that the way you treat people during tough times” says a lot.
  

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  As a business owner or manager. Whether you can work remotely or not, follow these 4 tips for a valuable perspective on supporting your most valuable resource: your people. A self storage consultant from Storelocal can also help guide you through a transitionary period where communication is key.